This policy applies to orders placed through the FLUX Shop for delivery in the United States. Product availability and the shipping estimate shown when you order determine when an item can ship.
Shipping time and order rules
Shipping estimates vary by product and availability. Review the estimated shipping time shown for each product when placing your order.
When an order contains multiple products, its estimated shipping time follows the item with the longest lead time. FLUX does not split a single order or separate items from a combo product for earlier shipment. Place separate orders if you want available products to ship individually.
Shipping costs and delivery
Shipping charges are calculated automatically at checkout from the delivery address. If an order does not qualify for free shipping, the applicable charge appears on the checkout page before the order is completed.
FLUX orders can only ship to the country where the order is placed. For a special shipping request, contact FLUX Support before completing your order.
Address and delivery notices
Confirm the recipient name, address, and contact details before payment. If any information is incorrect, contact FLUX Support promptly. An address change requested after shipment is not guaranteed, and the customer is responsible for any resulting costs and risks.
Delivery may be delayed or rejected for reasons including:
- Additional transit time to remote regions.
- Recipient actions such as changing the address after shipment, providing an incomplete or incorrect address or contact details, or refusing delivery.
- Events beyond reasonable control, including transportation interruptions, severe weather, government action, war, earthquakes, typhoons, floods, fires, epidemics, and similar events.
- Weekends, national holidays, or festivals when mail and parcel delivery is unavailable.
- A school, business, residential community, or other address the courier cannot access.
Order and shipment tracking
- An order notification is sent by email after the order is placed successfully.
- To track an order, create or sign in to a FLUX account with the same email address used at checkout and open Order History.
- You can also check the order status through the link in the order confirmation email.
Inspection and signature
Inspect the package before accepting delivery. If it is visibly damaged or deformed, do not sign for or open it; contact FLUX Support instead.
A signature from you or someone accepting the shipment on your behalf is treated as acceptance of the package, quantity, and product. We recommend recording a complete unboxing video and checking the contents against the packing list. Contact FLUX Support promptly if anything is missing or damaged.